Patient Rights

Patient Responsibilities

Fore Medicare Assistance go to:

http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html

The Center provides for and welcomes the expression of grievances, complaints and suggestions by the patient and patient’s family at all times without reprisal. Every patient has the right to file a grievance with any staff member, or the Administrator. If the patient is not satisfied, the complaint is taken to the Medical Director.

If at any time during your visit at the Center, you feel your rights have not been protected, please use the following information to report a complaint:

Facility:
Dawn O'Neill, Administrator
dawn.oneill@healthcrest.com

Medicare:
Health Facility Compliance Group (MC 1979)
Texas Department of State Health Services
PO Box 149347
Austin, TX 78714-9347